Steven
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How to find and share your waiver records with an insurer or attorney
If you're ever asked by an insurer, attorney, or another party to provide documentation for a specific signed waiver, Smartwaiver makes it easy to locate, verify, and share the relevant records. Th...
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How do I look up a signer's IP address?
Every signed waiver in Smartwaiver automatically records the IP address of the device used to sign it, along with a UTC timestamp of the exact moment it was signed. This information is stored perma...
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Smartwaiver's New Video Tool
Smartwaiver's new video tool is ready to use and is available for all accounts. Adding a video to your waiver is a great way to communicate important safety information, explain expectations, or pr...
Smartwaiver Password Frequently Asked Questions
How do I reset my password without account access?Navigate to our login page and click "Forgot Password." Remember, you must use your username when resetting through the Forgot Password link.You wi...
How do I enable the Waiver Forwarding Tool?
The Waiver Forwarding Tool makes it easier for your participants to share your waiver link with other guests in their group — including those connected through the same third-party booking or reser...
How do I use my Kiosk Mde URL and place a shortcut on my home screen?
** The Smartwaiver Kiosk app supports iPads running iOS version 13 or Android tablets running Android 13.0 and higher. If you have an older device that is unable to use current operating systems, ...
Sending a Waiver with Email
Smartwaiver Users (on an active/paid plan) can send their digital waiver link to customers and guests via email directly from the Waiver Console. This is especially helpful any time you need to qu...
Using the New Driver's License Barcode Scanning Tool to Pre-fill Waiver Fields
With Smartwaiver's new optional Driver’s License Scanning tool, you can purchase a barcode scanner to speed up the waiver-signing process on Smartwaiver kiosks at your business or location. Partici...
How to check webhook status?
Once a webhook has been established and connected to the service/integration you would like to use Smartwaiver with, the admin of your Smartwaiver account can check to see the status of those webho...
Smartwaiver + Patch Retention Integration
Smartwaiver is now partnered with Patch, the leader in marketing automation. Patch Retention works as a customer management platform that offers features to engage your audience, enhance communic...
