How do I reset my password without account access?
Navigate to our login page and click "Forgot Password."
Remember, you must use your username when resetting through the Forgot Password link.
You will be emailed a special link that allows you to update the password. If you no longer have access to the email on file, please reach out to us at support@smartwaiver.com for additional assistance.
I didn't receive the password reset email. What should I do?
First, check your spam or junk folder reset emails occasionally get filtered there. If you still don't see it after a few minutes:
- Whitelist emails from @smartwaiver.com
- Check whether your email provider or company IT filters emails from unfamiliar senders.
- Try requesting the reset again. Links expire after a set period, so an old email may no longer work.
- If all else fails, please reach out to our support team at support@smartwaiver.com.
Note - Staff Users cannot reset their password through the password reset tool. You will have to reach out to the admin user of the account to remove the Staff User, then they can re-add it.
Why does my reset link say it's expired or invalid?
Reset links are only valid for a limited window after they're sent, as a security precaution. If too much time has passed, simply request a new reset link.
Keep in mind that only the latest sent link will work.
What are the requirements for a strong password?
We recommend a password that:
- Is at least 8–12 characters long
- Includes a mix of uppercase and lowercase letters, numbers, and symbols
- Avoids common words, names, or easily guessed information (like birthdays)
Can I change my password without resetting it?
You can login to www.smartwaiver.com, then navigate to the "My Account" section (first option on the side-menu):
Keep in mind that you will need to enter in your current password to change your password using this method. If you do not remember your password, we recommend using the "Forgot Password" link on the login page.
Hope that helps! If you run into any issues that are not listed on this guide, please feel free to reach out to us at support@smartwaiver.com so that we can assist!
