Each service plan includes an allotted number of signed waivers per month. When you approach your monthly waiver limit (75% of your selected plan) an email message is sent notifying you that the account is near its limit with a reminder to upgrade to avoid a disruption in service.
These emails will be sent each day until the account is either upgraded, to allow more signed waivers, or the current billing cycle has ended.
- If you are looking to upgrade your method of payment soon, please disregard these messages as they are completely automated and will continue to send as long as the account is delinquent.
- If the account remains delinquent for 30 days, it will automatically be closed and deleted.
Through the Waiver Console you can upgrade your service plan at any time.
To upgrade your service:
1. Click on the My Account icon and then Billing.
2. Click on the Change Plans button.
3. Select a monthly or annual plan that allows more waivers than your current plan.
Once updated, you will again have access to the Waiver Console and signed waivers. Keep in mind that if you upgrade your account, this will restart your billing cycle to the current date.
- You can upgrade or downgrade your account at any time, depending on your business levels. When you change your plan a credit will be issued to your account for the unused days on your current plan and a new billing cycle for the new plan will begin.
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How do I upgrade my account?
How do I downgrade my account?
