If your monthly waiver limit is exceeded, your Waiver Links will be temporarily disabled until your current service plan is upgraded. This means that your customers will not be able to sign waivers on your website (or through a Kiosk). Once the plan is upgraded, your links will automatically become available again.
If your Waiver Links have been disabled, you can upgrade your service plan and reinstate them at any time.
How to Update your Smartwaiver Plan:
1. Click on the My Account icon and then Billing.
2. Click on the Change Plans button.
3. Select a monthly or annual plan that allows more waivers than your current plan.
Important to note: You can upgrade or downgrade your account at any time, depending on your business levels. When you change your plan, a credit will be issued to your account for the unused days on your current plan and a new billing cycle for the new plan will begin. At this time, there is no way to restart your current plan, so if this is the case please reach out to us at support@smartwaiver.com so we can help out!
Once updated, your waiver links will start working again automatically and no further action is needed on your part.
If you have any other questions, please feel free to reach out to us at support@smartwaiver.com!
