Using an iPad as a Smartwaiver Kiosk

The Smartwaiver Kiosk app allows your participants to sign a waiver on premise from your own provided device. The set-up is simple: all you need is an iPad and the free Smartwaiver Kiosk app which you can download from the App Store found on your device.

The Smartwaiver Kiosk app requires iOS 13 or later as well as an active subscription with Smartwaiver. You can use the Smartwaiver Kiosk app both online AND offline. A WiFi data connection is not required to accept waivers, but is required in order for waivers to be uploaded to your account.

(Note: Smartwaiver updates the Kiosk app regularly. If your iPad is set to 'Automatically Download Updates', you may be asked to re-register your device each time the Kiosk app is updated. If this is an inconvenience, you can disable the Auto Update setting on your device by going to Settings --> iTunes & App Store --> Apps)

Set up Instructions:

1. Download the Free Smartwaiver Kiosk App.
2. Open the app on your iPad and tap on Sign In.
3. A six-digit registration code will be displayed on the next screen. You'll use this code to register your Kiosk from your Smartwaiver account.
4. Go to https://www.smartwaiver.com from a computer and log in to your Smartwaiver account.
5. Select 'Manage Your Kiosks'.
6. Click '+ Register New Kiosk'
7. Enter the six-digit code displayed on your device and give your Kiosk a name (Note: The Kiosk Name will be publicly displayed on your device so be sure to name it appropriately).
8. Click 'Register'.

Your Kiosk has now been Registered!  

*Important Next Step:  Close the Smartwaiver Kiosk app on your iPad and then double tap to open again. This will prevent your customers from being able to swipe down and close the app when in use.

The app will automatically open to the first waiver template that was created on the account. However, if you have multiple waivers set up in your account OR you want to edit your Kiosk settings (shown below),

head over to the "Setup my Kiosks" section of your account and click on the Kiosk title link: 

From this next screen you can:

• Change your Kiosk Name: The name that identifies your Kiosk. Keep in mind that this is publicly displayed on the bottom of screen on your device.
• Set up Auto Photo Capture: Allow your device to capture photos of your participants automatically while completing the waiver.
• Choose which waiver you'd like to display on your device: Select an individual waiver or a Waiver Index Page. 
• Select your Inactivity Timeout: Number of minutes your Kiosk can remain inactive before the screen automatically refreshes.
• Offline Collection Limit: This is the maximum number of offline waivers you would like to collect on your device. If you select “No Offline Waivers”, the feature will not work and an internet connection will be required to collect waivers. (See: Using the Smartwaiver Kiosk App Offline)
• Add an Admin Passcode: This is a four digit code that the Smartwaiver Admin will use to access your offline waivers and other settings on your device. (See: Using the Smartwaiver Kiosk App Offline)

After making a change to your Kiosk settings, click on the Save Changes button. The changes will show up on your Kiosk the next time the waiver is reloaded on the device (you can tap on 'Start Over' at the bottom of the Kiosk screen to reload the waiver on your iPad).

If you ever need to unregister the Kiosk, simply scroll down to the bottom of the "Kiosk Info" page and click on the Unregister Kiosk button.

Tips for Settings on your iPad (iOS 13 or later):

1. Go to Settings > Display & Brightness > Auto-Lock and select Never. This prevents your iPad from locking after a period of inactivity. (Note: If you’re using an iPad with a Microsoft Exchange account, the Never option might not be available. Check with your IT department for more information.)
2. Go to Settings > General > Keyboard and set Auto-Correction to Off as well as Check Spelling to Off.
3. Go to Settings > General > Multitasking > Gestures and check Disable​.

Troubleshooting:

If you've made changes to your waiver template and they are not displaying on your Kiosk, please try to Force Refresh your Kiosk App: 

1. Log into your account and go to your Manage Kiosk section: https://www.smartwaiver.com/m/kioskmgr/
2. Click on the name for the Kiosk you are trying to refresh
3. Then you'll be able to set an Admin Passcode and then click on "Save Changes"
4. Now go to your iPad and launch the Smartwaiver Kiosk app
5. You will see a lock in the lower right corner (if the Kiosk app is already open then click on Start Over)
6. Click on the lock and then enter your passcode from Step 3.
7. In the upper right corner click on the circle arrow (this is the Refresh Templates button) and then click on “Force Refresh”

Enclosure Recommendations:

Enclosure's are completely optional for your Kiosk, but may provide a more professional look. Some enclosures will double as stands to keep your Kiosk up and off the table as well.

• For the Counter: Maclocks Space 360 
• Free Standing: Lilitab iPad Floor Stand with the Camera Security Faceplate, Lilitab Keyboard Mount and Apple Wireless Keyboard

Related Articles: 
Using the Smartwaiver Kiosk App Offline
How do I manage my Kiosks from a computer?
How do I set up Auto Photo Capture?