Using an Android Device as a Smartwaiver Kiosk

The Smartwaiver Kiosk app allows your participants to sign a waiver on premise from your own provided device. You have the option to set up a Smartwaiver Kiosk at your location to if you'd like customers to sign via a tablet device.

The set-up is simple: all you need is an active Smartwaiver account, an Android tablet that is at least Android 13.0, and the Kiosk app which you can download from the Google Play Store found on your device.

Please note the following requirements for the Kiosk App on an Android:

The Smartwaiver Kiosk app requires an operating system of at least Android 10.0. (Be sure to check that your device is able to update to this operating system version).

• There are numerous devices on the market that may work with the Kiosk app. The exact model that our engineering team owns and tests on is the Galaxy Tab A7 (model #: SM-T550)
  • Samsung Galaxy Tab A7 sold outside of the U.S. and Canada may not be able to upgrade to the supported Android version
• Amazon Fire Tablets are not currently supported with the Smartwaiver Kiosk App

Set up Instructions:

1. Download the Free Smartwaiver Kiosk App.
2. Open the app on your Android and tap on Sign In.
3. A six-digit registration code will be displayed on the next screen. You'll use this code to register your Kiosk from your Smartwaiver account.
4. Go to https://www.smartwaiver.com from a computer and log in to your Smartwaiver account.
5. Select 'Manage Your Kiosks'.
6. Click '+ Register New Kiosk'
7. Enter the six-digit code displayed on your device and give your Kiosk a name (Note: The Kiosk Name will be publicly displayed on your device so be sure to name it appropriately).
8. Click 'Register'.

Your Kiosk has now been Registered!

*Important Next Step:  Close the Smartwaiver Kiosk app on your Android and then double tap to open again. This will prevent your customers from being able to swipe down and close the app when in use.

 

The app will automatically open to the first waiver template that was created on the account. However, if you have multiple waivers set up in your account OR you want to edit your Kiosk settings (shown below), head over to the "Setup my Kiosks" section of your account and click on the Kiosk title link: 

From this next screen you can:

• Change your Kiosk Name: The name that identifies your Kiosk. Keep in mind that this is publicly displayed on the bottom of screen on your device.
• Set up Auto Photo Capture: Allow your device to capture photos of your participants automatically while completing the waiver.
• Choose which waiver you'd like to display on your device: Select an individual waiver or a Waiver Index Page. 
• Select your Inactivity Timeout: Number of minutes your Kiosk can remain inactive before the screen automatically refreshes.
• Offline Collection Limit: This is the maximum number of offline waivers you would like to collect on your device. If you select “No Offline Waivers”, the feature will not work and an internet connection will be required to collect waivers. (See: Using the Smartwaiver Kiosk App Offline)
• Add an Admin Passcode: This is a four digit code that the Smartwaiver Admin will use to access your offline waivers and other settings on your device. (See: Using the Smartwaiver Kiosk App Offline)

After making a change to your Kiosk settings, click on the Save Changes button. The changes will show up on your Kiosk the next time the waiver is reloaded on the device (you can tap on 'Start Over' at the top of the screen to reload the waiver).

If you ever need to deregister the Kiosk from your device, simply scroll down to the bottom of the Manage Kiosk page and click on the Unregister Kiosk button.

Troubleshooting:

If you've made changes to your waiver template and they are not displaying on your Kiosk, please try to Force Refresh your Kiosk App: 

1. Log into your account and go to your Manage Kiosk section: https://www.smartwaiver.com/m/kioskmgr/
2. Click on the name for the Kiosk you are trying to refresh
3. Then you'll be able to set an Admin Passcode and then click on "Save Changes"
4. Now go to your iPad and launch the Smartwaiver Kiosk app
5. You will see a lock in the lower right corner (if the Kiosk app is already open then click on Start Over)
6. Click on the lock and then enter your passcode from Step 3.
7. In the upper right corner click on the circle arrow (this is the Refresh Templates button) and then click on “Force Refresh”

Related Articles: 
Using the Smartwaiver Kiosk App Offline
How do I manage my Kiosks from a computer?
How do I set up Auto Photo Capture?