After each signature or initial is signed and after each photo is taken with Auto Photo Capture, your Smartwaiver Kiosk must access the internet to upload the information to the Smartwaiver servers. If there is a problem with your internet connection, the screen on your Kiosk may “freeze” or lock up when multiple signatures, initials and photos are used.
You may need to minimize the number of signatures and initials on your smart waiver. Signatures and initials are sent to the Smartwaiver servers as images, which require a significant amount of bandwidth from your internet connection. Consider replacing initials with I Agree checkboxes which use less bandwidth.*
If you are unable to resolve your connection issues at your facility, you can use the Smarwtwaiver Kiosk app for iPads in offline mode.
* Consult with your insurance company or legal adviser before altering your smart waiver.
