After each signature or initial is signed and a photo is taken with Auto Photo Capture, your Smartwaiver Kiosk must access the internet to upload the information to the Smartwaiver servers. If there is a problem with your internet connection, the screen on your Kiosk may “freeze” or lock up when multiple signatures, initials and photos are used.
In most cases where the internet is the reason why the Kiosk is not connecting back to your account, you will receive an error message with the code: WE
You may need to minimize the number of signatures and initials on your smart waiver. Signatures and initials are sent to the Smartwaiver servers as images, which require a significant amount of bandwidth from your internet connection.
Another factor could be the size of the photo's that are being uploaded in the "Upload File" section of your waiver, if applicable. Keep in mind that this is partially the reason why we limit waivers to one upload, as multiple uploads could cause the bandwidth issues.
If you are unable to resolve your connection issues at your facility, you can use the Smarwtwaiver Kiosk app for iPads in offline mode. There is no drawback to using this feature, so we encourage it
If you need any assistance setting up Offline Mode, or if your internet connection is stable but the Kiosk is still not working, please reach out to support@smartwaiver.com so that we can investigate and troubleshoot.
