Smartwaiver's new Groups tool, now in Early Adoption, gives you one place to see all signed waivers tied to a third-party activity, booking or reservation.
Early Adoption: Groups is in Early Adoption, and our Support team has to turn it on for your account. If you're interested, email support@smartwaiver.com. We'll turn on Groups for your account and send you more information on getting started.
Who should use this tool?
If you use a tour reservation or booking platform with Smartwaiver (for example, FareHarbor, Rezdy, Flybook and others), Groups helps you view and manage your third-party group reservations and bookings.
If you don't use a third-party reservation or booking platform, you won't need this tool. To manage a group of people that isn't tied to a third-party booking, try Smartwaiver's Events tool instead.
How to request Groups
- Email support@smartwaiver.com and ask to join the Groups Early Adoption program.
- Our Support team will turn on Groups for your account.
- We'll email you more information on getting started.
How it works for you (the Smartwaiver user)
To view or manage a group reservation or booking, log in to your Smartwaiver account and click Groups in the gray left-hand sidebar.
If you're integrated with a reservation or booking platform, the Groups homepage lists every third-party reservation linked to your Smartwaiver account. For each one, you'll see:
- Group ID: may be labeled Reservation #, Booking # or Group #, depending on what your third-party platform calls it
- Total number of guests
- Group nickname: an optional field for labeling a group as a family, team, organization, etc.
- Group Leader name: the person who booked, set up or paid for the reservation
- Event date
- Progress bar: how many guests have signed
- Action menu
To see everyone in a specific group, click its Group ID link.
How it works for your participants (Group Leaders and guests)
When someone books an activity through your connected reservation or booking platform (for example, FareHarbor, Rezdy or Recreogo), they become the Group Leader for that booking.
If your booking platform provides the Group Leader's email address, Smartwaiver will email them an invitation to view and manage their group. After logging in with the steps in that email, the Group Leader gets a limited-access dashboard where they can see:
- The members of their group
- Their group's waiver link, which includes their booking, group or reservation tag
Important notes
If your platform doesn't collect guest names or emails at booking, you can add or edit those details directly in Groups.
If your platform does collect guest names or emails, Smartwaiver keeps those details exactly as they appear in your booking system, so your data matches in both places.
Smartwaiver will never overwrite your booking system's data. Groups only shows the same information that's being collected and sent to your system.
We'd love your feedback
During Early Adoption, please tell us how Groups is working for you at support@smartwaiver.com. Your input helps us improve the tool. Thank you for your questions, feedback and continued support!
